bankislam
Telephone No.
.
Working Hours
Regular hours, Mondays - Fridays
Min. Working Experience
5 year(s)
Job Category
Actuarial Science/Statistics
Location
Kuala Lumpur, Kuala Lumpur, MALAYSIA
Salary
-
Telephone No.
.
Working Hours
Regular hours, Mondays - Fridays
Salary
-
Job Category
Actuarial Science/Statistics
Location
Kuala Lumpur, Kuala Lumpur, MALAYSIA
Min. Working Experience
5 year(s)
Description
  • Detect, prevent, investigate and resolve fraud cases for electronic payment channels as well as operate the Case Management Modul within Fraud Detection System (FDS).
  • Analyse fraud trends and provide recommendations for problem resolution with respect to fraud cases within Internet Banking and SST services as well as offer mitigation of identified risk factor.
  • Monitor suspicious activities and anomalies for Internet Banking, SST’s and other payment channels under eChannels Department and escalate to relevant parties.
  • Prepare final fraud investigation and monthly fraud incidences reports for submission to Compliance and Risk management.
  • Identify and implement new requirements, processes and programme changes for enhancement on Fraud Detection System (FDS).
  • Prepare and update Standard Operating Procedures (SOP) manual/circular/guideline with respect to fraud management as well as provide briefing on new service or process to Contact Centre, Customer Service Team and Branches.
     
Requirements
  • Degree in any related discipline from a recognised university or its equivalent. Experience in banking industry preferably in cyber fraud and operations is an additional advantage.

  • Possess high operational-driven and inclination towards a positive-driven culture.

  • Good communication and interpersonal skills with good characteristics.Assertive and innovative team player, highly independent, committed, self-motivated, resourceful and result-oriented.

Benefits

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Key Skills

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