bankislam
Telephone No.
.
Working Hour
Regular hours, Mondays - Fridays
Min. Working Experience
1 year(s)
Job Category
Banking/Financial Services
Location
Kuala Lumpur, Kuala Lumpur, MALAYSIA
Salary
-
Telephone No.
.
Working Hour
Regular hours, Mondays - Fridays
Salary
-
Job Category
Banking/Financial Services
Location
Kuala Lumpur, Kuala Lumpur, MALAYSIA
Min. Working Experience
1 year(s)
Description

Summary

Responsible in managing day to day sales support activities and overall operational performance.

Responsibilities : 

  • Work closely with Direct Sales Supervisor and Sales Officer in relations to their requests/submission.
  • Render assistance for exceptional handling on customer orders, account status and related issues.
  • Resolve sales and/or customer complaints promptly and in a professional manner.
  • Track Sales Support/team productivity and overall performance on a weekly/monthly basis
  • Review pending orders and contributed by Sales Support team to ensure adherence to TAT and guidelines provided.
  • Prepare daily day-end reporting and weekly/monthly reporting for Direct Sales Manager.
Requirements
  • Diploma or above with sales and banking related or equivalent experience.
  • Minimum 2-3 years’ working experience in banking related field and/or back-office operation experience. Customer service skills are an added advantage.
  • Excellent supervision, interpersonal and communication skills.
  • Strong analytical skills and ability to multi-task.
  • Proficient in Excel, Word and Powerpoint.
  • Ability to take initiative and utilise sound judgment in decision making and higher-level problem-solving.
  • Desire to work in a team with a results-driven approach.
  • Experience of working in a fast-moving business environment.
  • Ability to network across a variety of functions at various levels.
Benefits

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Key Skills

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