Responsible for assisting Banking Service Manager in handling operational matters related to branches and assisting customers to meet the Bank’s requirement in enjoying the Bank’s product and services.
Duties and Responsibilities:
Handling of CASAIA account opening.
Attending CIF application from Walk-in customer/Non-Account Holder/Individual or joint/Non-Individual/Online Application/ Bulk Opening.
Handling of Customer Enquiries i.e. attends customer request for EPF withdrawal & full settlement financing account.
Promote all banking products to customers such as Savings Account, Current Accounts, Investment Account, Remittance, Electronic Banking and financing products.
Handling of Customer Crowd and Administrative. i.e. migration of over the counter transactions (OTC) by customers to other alternative channels such as Self Service Terminals (SST), Internet Banking (IB), TAP mobile and etc.
Attend complaint from customer such as CDM/ATM/Internet Banking and solve customer complaints within the agreed timeframe.
Attending financing and Trade Finance operations related matter such as redemption, discharge transactions, disbursement and repayment activities.
Degree in any related discipline or equivalent experience.
Fresh graduates are encouraged to apply
Good communication skills.
Consistent and reliable working attitude.
Strong people relation and ability to work with employee and customers in a cooperative manner.